🔒 pkpko — Data Protection

pkpko Privacy Policy

This document provides a complete description of how your personal information is collected, used, and kept secure on the pkpko platform.

Last updated: January 2026

This Privacy Policy is a legal document issued by the pkpko platform ("pkpko", "we", "our"). When you visit https://pkpko.lat, register, or use any of our services, the terms of this policy apply. pkpko places the highest importance on your privacy and is committed to protecting your personal information at all times.

Please read this policy carefully. By using pkpko services, you are considered to have given your consent to this Privacy Policy. If you do not agree with any term in this policy, please stop using our services or contact us at [email protected].

Section 1

Types of Information Collected

The following types of personal information are collected for the purpose of registration and service delivery on the pkpko platform:

  • Identity Information: Full name, date of birth, national ID number or passport number (for age verification).
  • Contact Information: Email address, mobile number, and current residential address.
  • Financial Information: Details of the payment methods used for deposits and withdrawals (partial details of bKash, Nagad, Rocket, Upay, or bank accounts).
  • Usage Information: Platform login times, game play history, transaction records, and customer support contact history.
  • Technical Information: IP address, browser type and version, device type, cookies, and session data.
Section 2

How Information Is Collected

pkpko collects user information in the following ways:

  • Direct Collection: Through registration form completion, account verification processes, deposit or withdrawal requests, and customer support contact.
  • Automatic Collection: Through cookies, web beacons, and other tracking technologies when you visit the website.
  • From Third Parties: Receipt of limited information from payment processors or identity verification services.

Information Use and Processing

Section 3

Purposes for Using Personal Information

pkpko uses collected personal information only for the following purposes:

  • Account registration and identity verification (including confirmation of age 21+).
  • Processing deposit and withdrawal transactions.
  • Ensuring user protection under responsible gaming policy.
  • Platform security and fraud prevention.
  • Managing customer service and providing support.
  • Meeting legal and regulatory obligations.
  • Improving service quality and refining user experience.
  • Relevant promotional communications with your consent.

pkpko never sells your information to third parties for marketing purposes.

Section 4

Sharing Information with Third Parties

pkpko may share limited information with the following parties in specific circumstances and under strict confidentiality agreements:

  • Payment Service Providers: The minimum information needed to complete transactions with bKash, Nagad, Rocket, Upay, or banks.
  • Identity Verification Services: Approved third parties for the KYC process.
  • Legal Authorities: Relevant authorities in cases of court orders or legal obligations.
  • Technology Infrastructure Providers: Server hosting and security service providers — only for essential operational purposes.

In all these cases, third parties are bound to comply with pkpko's privacy standards. They may not use your information for their own commercial purposes.

Section 5

Cookies and Tracking Technologies

The pkpko website uses cookies and similar technologies. Cookies are small data files stored in your browser.

  • Essential Cookies: Required to maintain login sessions and ensure security.
  • Functional Cookies: For saving your preferences and language settings.
  • Analytics Cookies: For monitoring and improving platform usage.

You can control or decline cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

Information Security and Storage

Section 6

Data Security Measures

pkpko has adopted the highest industry-standard technical and organizational measures to protect your personal information:

  • SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Database Security: Stored data is kept in encrypted form and access is restricted.
  • Two-Factor Authentication: The ability to add an extra layer of security to your account.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Restricted Access: Only authorized personnel can access the necessary information.

Even so, transmitting data over the internet is not entirely risk-free. pkpko makes every effort to provide maximum protection, but a complete security guarantee is not possible.

Section 7

Data Retention Period

pkpko retains your personal information only for as long as it is necessary or legally required:

  • Active account data: for as long as the account remains active.
  • Data for inactive or closed accounts: a minimum of five years after account closure (for legal and regulatory reasons).
  • Financial transaction records: for the period defined by applicable law.
  • Customer service communications: up to three years or as required by legal necessity.

After the set period, data is securely deleted or anonymized.

Section 8

Domestic and International Data Transfers

pkpko primarily processes data in Bangladesh and the Asia-Pacific region. Data may be transferred to other countries as required by technical infrastructure needs. In such cases, it is ensured that:

  • Adequate data protection standards exist in the recipient country.
  • Agreements consistent with pkpko's privacy standards have been executed.
  • Data is transferred in encrypted form.

User Rights and Control

Section 9

Your Data-Related Rights

As a user of the pkpko platform, you have the following rights:

  • Right of Access: The right to know what information pkpko has collected about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
  • Right to Object to Processing: The right to object to the processing of your information for specific purposes.
  • Right to Portability: The right to request your information in a structured format.
  • Right to Withdraw Consent: The right to withdraw consent to promotional communications at any time.

To exercise these rights, email us at [email protected]. pkpko will respond within a reasonable time (generally within 30 days).

Section 10

User Responsibilities for Account Security

pkpko is committed to protecting your information, but you also have certain responsibilities:

  • Keep your login password confidential and do not share it with anyone.
  • Use a strong password and change it regularly.
  • Log out after using a public or shared device.
  • If you notice any suspicious activity or unauthorized access, notify us immediately at [email protected].
  • Keep your account information up to date at all times.
Section 11

Protection of Children's Privacy

The pkpko platform is for persons aged 21 and above only. pkpko does not intentionally collect any personal information from persons under the age of 21.

Age verification is mandatory at registration. If any information from a minor has been collected by mistake, pkpko will delete it immediately and close the associated account.

Policy Changes and Contact

Section 12

Process for Changes to the Privacy Policy

pkpko reserves the right to change or update this Privacy Policy from time to time. In the event of changes:

  • The updated policy will be published on this page and the "Last updated" date will change.
  • For significant changes, a notification will be sent to the registered email address.
  • Continued use of the platform after changes will be considered as consent to the new policy.

pkpko recommends that you review this page regularly.

Section 13

The Connection Between Responsible Gaming and Data Protection

At pkpko, responsible gaming and privacy protection are linked. We may analyze information related to your gaming activity for the following purposes:

  • Identifying unusual gaming behavior and providing support where needed.
  • Ensuring the protection of users who have set self-exclusion or limits.
  • Preventing fraud and suspicious transactions.

To learn more about responsible gaming, visit our Responsible Gaming page.

Section 14

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

pkpko takes your privacy-related complaints very seriously and is committed to resolving them promptly. If you believe pkpko has violated your data protection rights, please contact us directly first — we will always try to find a resolution.

Summary

pkpko's Privacy Commitment

pkpko believes that your personal information belongs only to you. We collect only the necessary information, keep it secure, and never sell it without your permission. Through SSL encryption, restricted access, and regular security audits, pkpko operates as a safe and reliable platform. Your trust is our greatest asset.

To learn about all of pkpko's policies, please visit our Terms & Conditions and About Us pages.