For 21+ only | Safe Gaming

pkpko Responsible Gaming

pkpko believes gaming should be a source of enjoyment — not stress. Follow our safe play guidelines and always stay within your own limits.

For ages 21 and above only. The minimum age to open an account and participate in any game at pkpko is 21. Use of this platform by minors is strictly prohibited.

pkpko's Responsible Gaming Commitment

pkpko is an entertainment platform. We want every member to play with enjoyment, awareness, and safety. Our goal is to create an environment where gaming never has a negative impact on your life.

We recognise that for some people gambling can become a problem. That is why we have put in place a number of practical tools and measures — so you can keep control of your play at any time.

On this page you will find: common signs of a gambling problem, how to set deposit limits, how time-out and self-exclusion work, and how to contact us for support.

Our Safe Play Tools

Deposit Limits

You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period ends — this protects you from overspending.

Time-Out Feature

If you feel you need a break, you can take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended.

Self-Exclusion

If gaming becomes a problem, you can keep your account closed for an extended period through self-exclusion. Once this decision takes effect, no promotional messages will be sent either.

Betting History

You can view your complete betting and transaction records at any time. Analyse your own playing patterns and make informed decisions.

Reality Check

At set intervals pkpko will remind you how long you have been playing. These notifications keep you aware and help prevent uncontrolled play.

24/7 Support

Our Bengali-language live chat support team is always ready for any concern. Day or night — we are here for you.

Signs of Problem Gambling

Be alert if you notice the following signs in yourself or someone close to you. These may be warning signs of a problem:

  • Placing increasingly larger bets and feeling the urge to always do "just a little more".
  • Repeatedly trying to win back lost money — known as "chasing losses".
  • Stealing time away from family, friends, or work in order to gamble.
  • Trying to stop playing but being unable to, or feeling restless when you do.
  • Taking out loans or spending savings in order to gamble.
  • Hiding the amount you gamble from family or lying about it.
  • Experiencing stress, depression, or sleep problems because of gambling.

Simple Tips for Healthy Gaming

Keep Yourself Safe

  • Always treat gaming as entertainment — not as a source of income.
  • Set a budget in advance and do not go beyond it.
  • Set a time limit for each day and stick to it.
  • Never play while drinking alcohol or under emotional stress.
  • Do not get discouraged by losses — winning and losing are both part of the game.
  • Take regular breaks and spend time with your family.
  • Never place extra bets to try to recover losses.

How to Use the Tools

Activating the responsible gaming tools at pkpko is very straightforward. Follow the steps below:

1

Log In to Your Account

Go to the pkpko Login page and log in with your username and password.

2

Open Account Settings

Click the profile icon in the top right corner and go to the "Security & Limits" option.

3

Set a Deposit Limit

Set the maximum daily, weekly, or monthly deposit amount. Changes take 24 hours to take effect, but reductions are immediate.

4

Choose a Time-Out or Self-Exclusion

Choose a time-out for a temporary break. If you need a longer break, complete the self-exclusion form — this step cannot be reversed before the specified period ends.

5

Get Support

If you have trouble setting anything up yourself or need further advice, let our support team know via 24/7 live chat. They will help you in Bengali.

Protecting Minors

pkpko never provides gaming services to minors. We believe it is every family's responsibility to keep children and teenagers away from online gaming.

If there are children in your home, use parental control software on your device. Never leave your device unattended with children while you are logged in to your pkpko account.

If you suspect a minor is using pkpko, please notify our support team immediately. We will investigate and take the necessary action.

Contact Us for Support

pkpko Support

  • 24/7 Live Chat — speak directly with our team in Bengali.
  • Email: [email protected] — describe your issue clearly for an effective resolution.

If you cannot control problem gambling, seek professional help. Speak openly with family and friends — you are not alone.

Enjoy Safely

Play responsibly and explore the best games at pkpko.

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Questions About Responsible Gaming

You must be at least 21 years old to play any game or create an account at pkpko. We may ask for proof of age during account verification. Any account belonging to a minor will be closed immediately.

After logging in, go to "Security & Limits" in your profile settings. There you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Self-exclusion can be set for a specific period — such as 6 months, 1 year, or longer. Once activated, it cannot be cancelled before the period ends. During this time your account will be completely inactive and no promotional messages will be sent.

A time-out is a temporary break — from 24 hours up to a maximum of 6 weeks. After that period you can play again as normal. Self-exclusion is a longer-term measure that remains active for months or years, and reactivation at the end of the period requires following a set process.

First, contact us through pkpko's 24/7 live chat — we will help you activate self-exclusion or a time-out. You can also email us at [email protected]. We also encourage you to speak openly with family and trusted friends.

The minimum deposit at pkpko is ৳500 and the minimum withdrawal is also ৳500. You can easily make transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are usually completed within 1 hour.

Yes, your complete betting history and transaction records are available at any time from your account settings. This helps you understand your own playing patterns and make informed decisions.